Guarantee:
All confirmed orders are guaranteed for delivery with a minimum 48 hours notice, excluding Saturdays, Sundays and legal holidays.

Refund or Replacement:
Unable to locate the recipient's "correct" address.
The delivered flowers quality is poor.
The order has not been delivered due to our fault.

Guarantee will not apply (FULL charges will be applied) if:
Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You
Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc.